Customer grievance redressal policy – Unipay Digital Private Limited (“UDPay”)
This policy outlines a structured grievance redressal mechanism available to customers and merchants for escalating their complaints with UDPay. UDPay will deal with all customer complaints in transparent and timely manner
For in-app payments (recharges, utility bills, metro), hotels, movies, bus, flights and postpaid
1. Online queries in UDpay App
First response time – 2 working days
Final resolution time – 4 working days
2. Helpline
UDPay Support : +91 95498 99922 / +91 95498 99933
Final resolution time – 4 working days
If UDPay needs additional time for any case, same will be informed to customer along with reason of delay and expected resolution timelines.
For payments done by customers through UDPAY on other websites / apps/stores/shops
Kindly contact your merchant customer care for service / product delivery and quality issues. In case of payment being failed or not acknowledged by merchant, kindly contact your bank customer care
If customer’s issue is not resolved even after contacting various complaint resolution channels, he/she can reach out to our grievance officer at: Grievance Officer Unipay Digital Private Limited : Plot no 130 OFFICER ENCLAV KALWAR ROAD JHOTWARA, JAIPUR JHOTWARA, JAIPUR Rajasthan- 302012 Email : support@uni-pay.in