Privacy Policy

Udpay App an app of Unipay Digital Private Limited, (a company incorporated under the provisions of the Companies Act, 2013), having its registered office at Plot NO 130 Officer Enclave Kalwar Road Jhotwara Jaipur Rajasthan-302012 India and having CIN U74999RJ2021PTC075197, The main objective of the organization is to transform the lives of people by providing them an opportunity to enjoy cashback and rewards benefits. Udpay App help you buy products and grow your business. We offer a zero cost platform for cashback and rewards.
•Online Recharge : Mobile & DTH Recharge.
•Online Booking : Flight, Bus, Hotel & more.
•Financial Product:- Insurance
Udpay App or Unipay Digital Pvt. Ltd. Is not directly engaged in selling any type of Insurance, we only guide about the insurance provider company as per the demand or choice of our user and guide for read the privacy policy, term and conditions of such companies before purchasing any type of insurance.

1. Personal details (e.g. name, contact details including, residential address, date of birth, documents such as identity card / passport details / Aadhar details / PAN / Voter ID / driving license, and/or education details) provided by you to us to avail various products/services from us.
2. Your details including transaction history, balances, payment details, for effecting transfer of monies through various payment channels provided by us.
3. financial details (e.g. income, expenses, and/or credit history) needed as part of request for some of our products/services; 4. images of documents/ photos required to avail any of our products/services.
5. voice recordings of our conversations with our customer care agent with you to address your queries/grievances;
6. employment details (e.g., occupation, positions held, employment history, salary and/or benefits) as part of our record retention for credit/various product evaluations or required under applicable law including Prevention of Money Laundering (Maintenance of Records) Rules, 2005
7. specimen signature(s) for processing of your instructions received by us through our various payment and delivery channels;
8. opinions provided by you to us by way of feedback or responses to surveys;
9. information obtained from your mobile device by way of using our app like device location, communication information including contacts and call logs, device information (including storage, model, mobile network), transactional and promotional SMS/app notifications.

Any Personal Data that we have access to shall never be shared without your consent. In various processes / submission of applications / availment of product/service offerings, we even seek your explicit consent to use / share your Personal Data. In our business and operational processes, we only share the data on a partial and “need-to-know” basis to designated personnel or partners or service providers.
We will share your data with competent/ legal/statutory/regulatory agencies / authorities or partners/service providers acting on our behalf (as the case may be) in following cases:
1. only for enabling the provision of the products/services availed by you, strictly on a “need to know” basis and subject to applicable laws.
2. it is directed or required by legal/regulatory / statutory / governmental authorities under applicable laws/regulations though a legally obligated request.
3. it is required by financial institutions to verify, mitigate or prevent fraud or to manage risk or recover funds in accordance with applicable laws/regulations.

We use your Personal Data in our business activities for providing our or our partners’ products/services and to perform, among other actions, the following:
1. to facilitate the transactions or report on these transactions;
2. to undertake research and analytics for offering or improving our products/services and their security and service quality;
3. to check and process your requirements submitted to us for products/services and/or instructions or requests received from you in respect of these products/services;
4. to share with you, updates on changes to the products/services and their terms and conditions;
5. to take up or investigate any complaints/claims/disputes;
6. to respond to your queries or feedback submitted by you;
7. to verify your identity for us to provide products/services to you;
8. to carry credit checks, screenings or due diligence checks as lawfully required by us;
9. to monitor and review products/services from time to time;
10. to undertake financial/regulatory/management reporting, and create and maintain various risk management models;
11. for conducting audits and for record keeping purposes;
12. for selective offers and promotions.
External processing: We may provide your personal information to our affiliates or other trusted businesses or persons or service providers engaged by us, or institutions that we partner with to assist us with providing you with products/services to better serve your needs and interests, based on your instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.
We also use your Personal Data to fulfill the requirements of applicable laws/regulations and/or court orders/regulatory directives received by us..

1. You may delete your UDPay account at any point of time by making such choice in the Unipay Digital desktop website, mobile WAP site or mobile application. With this we will no longer provide your data for external processing as mentioned above. However, we retain your Personal Data as long as the purpose for its usage exists, after which the same is disposed off by us except for any record retention required as per applicable law.

2. The provisions of various laws require your transaction logs to be stored for longer periods post the deletion of an account. Further, in the event of the pendency of any legal/regulatory proceeding or receipt of any legal and/or regulatory direction to that effect, we may be required by the law of the land to retain your Personal Data for longer periods.

Our mobile app and/or website may contain links to other websites which are not maintained by us. This privacy policy only applies to us. You are requested to read the other websites’ privacy policies of these websites when visiting or before submit your information's.

Credit cards and insurance other financial products and services are offered by third parties such as banks, credit card issuers (“Offers”) on our mobile app and/or mobile site. If you choose to apply for these individual products or services, and disclose information to the providers, or allow them to collect information about you, their use of your information is governed by their privacy policies. . You should evaluate the practices of these external service providers before deciding to use their services. Unipay Digital is not responsible for the privacy practices of such third parties.

We take various steps and measures to protect the security of your Personal Data from misuse, loss, unauthorised access, modification or disclosure. We use latest secure server layers encryption and access control on our systems. Our safety and security processes are audited by a third party cyber security audit agency from time to time.

We have provided multiple levels of security to safeguard your app by Login/Logout option and AppLock feature that can be enabled by you. We also ensure the device binding so that the same login cannot be used on different device without any additional authentication/OTP. Please do not share your UDPay login, password and OTP details with anybody.

1. Please note that a “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser.

2. We may use cookie and tracking technology depending on the features offered.

3. No Personal Data will be collected via cookies and other tracking technology;

Udpay (Unipay Digital Pvt. Ltd.) is not intended for user under the age of 18. We do not knowingly collect information from children's..

This policy will be reviewed by us as and when required and the same may change at any time. The latest & most updated policy can always be found at https://app.uni-pay.in/privacy-policy.html While we will make reasonable efforts to keep you posted on any updates to this privacy policy, to make sure that you are aware of any changes, we recommend that you review this policy periodically. This Privacy Policy shall apply uniformly to Unipay Digital’s desktop website, mobile WAP site & mobile applications

In this policy, the words “we”, “ours” and/or “us” refer to Unipay Digital Private Limited and “you” and/or “your” refer to our customers.

The following permission are expressly prohibited under this policy for access application/mobile portal (android & IOS) etc :-
• Read_external_storage
• Read_media_images
• Read_contacts
• Access_fine_location
• Read_phone_numbers
• Read_media_videos applications

This document (Hereinafter referred to as “Privacy Policy”) is an electronic record in terms of existing and applicable the Information Technology laws its allied rules, regulations, directions and guidelines, including the amended provisions thereto pertaining to electronic records in various allied statutes as amended pursuant to the Information Technology Act, 2000 (“IT Act”). Our Privacy policy is solely focused on ensuring a transparent journey with our customers and users, and we will never do anything to invade it.

After the order you have placed with us, your products delivery made by our trusted courier partner. Delivery usually takes 5-10 business days from the date of order placement. The estimated delivery times are indicative, hence there may be some unforeseeable delays, which are beyond our control. In the event, the Company is unable to deliver the Product within the estimated delivery date due to any reason, you will be notified by an e-mail/ WhatsApp or by calling the reason for such delay. You will have the right either to cancel the ordered Product or wait for the Product to be delivered.
Note: Rs. 100 will be the shipping charge for all orders below Rs. 1000.
Track my order - As soon as you place your order with us, we dispatched your order to our trusted courier partner for shipment within 2 working days. After dispatching your order, you can track your order by logging into the your account on our website by using the username and password created at the time of your registration, and view your order details in “Order” section.
Damages- For Our website or mobile app containing third party website links or vendor products in Uni-deal sections UNIPAY DIGITAL PVT LTD is not liable for such products damaged or lost during shipping.
For third party website product damage: Such website have self shipping policy and privacy policy, we recommends carefully read their policies before placing your orders.
For Uni-deal and Unipay Digital Pvt Ltd products: If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filling claim.

If you are not satisfied with your purchase, please contact us by Phone or email on support@uni-pay.in . we’ll solve immediately, else you can proceed further to refund policy as mentioned below: 1. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You may request a return within 30 days of the receipt of the product. 2. For each individual order, we select a shipping method that will provide both value and speedy delivery. Standard shipping methods like Private Courier services..

How To Return An Item If unfortunately you have to cancel an order, please do so within 24 hours of placing the order. For outright cancellations by you: To exchange/return the goods if he find any manufacturing defect or the goods purchased is not useful for the purpose it was meant, within 30 days from the date of purchases, provided any seal/protection on the goods is kept unbroken. 3. Please send email to support@uni-pay.in to request a refund and we will process for refund against your request. Also, send the Products to company head office or authorized sale point as per billing conditions. 4. Your Package should include a signed letter stating the reason for your return along with the original invoice or delivery challan and ID, ADDRESS Proof to the company with the goods.
Return Exceptions No items cannot be returned if they are opened. If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care or email us at support@uni-pay.in mentioning your User id and details. We will personally ensure that a brand new replacement is issued to you with no additional cost within 15 working days. Please make sure that the original product tag and packing is intact when you send us the product back. Return duration is 10 days Apart from condition reserved herein above.
The following products shall not be eligible for return or replacement,
1. Any product that exhibits physical damage to the box or to the product after receiving from delivery boy.
2. Any product that is returned without all original packaging including the retail box, originally included with the product at the time of delivery.
3. Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number/Batch number.
Restocking Fee and Refund: There are no restocking fees. But, we also do not refund the GST charges & original shipping and handling that you paid on the order, this will be deducted from your refund. Refunds will be made in the same form that the payment is received within 15 working days from the date of returned of products.

At unipay digital, we are committed to safeguarding your personal data against unauthorised access, misuse and disclosure. We implement appropriate security measures tailored to the nature of the data and our processing activities. Retaining information about you enables us to deliver a seamless user experience, provide necessary support, and manage your account effectively. Furthermore, this data retention facilitates the detection, mitigation, prevention and investigation of fraudulent or illegal activities throughout our service provision. We maintain your data for the duration required to furnish our services efficiently. Additionally, we may retain and utilize essential personal information such as your name, contact number, address details, kyc detail and transactional history to fulfil our legal obligation, resolve disputes, and enforce contractual agreements, all of which align with relevant legal frameworks. Under this provision, we entertain reasonable requests for data deletion at any juncture. However, please note that deletion may result in the cessation of your ability to access our services.

You may contact us on any aspect of this policy or for any discrepancies/grievances with respect to your Personal Data, by writing to our Grievance Officer at Unipay Digital Private Limited, Plot no 27 F1 First Floor Vijay Shree complex, Lata circle, Jhotwara Jaipur, Rajasthan- 302012.
E-mail : Support@uni-pay.in